RESERVATIONS:  All reservations shall be made online.

• To secure a reservation, a $100 non-refundable deposit is required. All major credit cards are accepted.
• Reservations are on a first come first serve basis, which means a deposit has been received by RV Club USA.

RENTER AND DRIVER REQUIREMENTS:

• Customer must have a major credit card and valid driver’s license, same name on both, and must be present at time of pickup

DEPARTURE AND RETURN:

• Departure times are SCHEDULED appointments, Monday – Friday starting at 9 AM with last pickup at 5 PM. No Saturday or Sunday pickups.
• Pickup appointments are very important to keep. Please be on time or you will be moved to the end of the line for pickup, if necessary.
• Returns are between 9 AM and 12 PM, Monday – Friday. We do open for early drop off if scheduled. Coordinate early drop offs with our office.
• A $25 late fee will apply to all returns that are 15 minutes late, and additional $25 fee will be added for each 15-minute overage.
• Delivery/setup/pickup is available for a fee.
• A detailed orientation will be provided upon pickup.

CANCELLATION POLICY:  Reservations are not refundable but can be rescheduled. Call our office at (904) 438-5898 to reschedule.

RESPONSIBILITY OF DAMAGE AND LOSS:

• Your credit card will be charged for the following: Damage to the RV, it’s contents or rental equipment, failure to dump waste tanks, pet clean up, smoke clean up and parking/toll violations.
• You are responsible for all damage to the RV (regardless of fault), and loss of use while it is being repaired.
• Decreased value of RV caused by damage or repair, which is not covered by insurance.
• All damage or loss caused by blowout, punctures or other road damage, unless the damage is caused by a “loss” that is collision on comprehensive.
• Missing equipment and/or parts.
• Theft and vandalism.
• YOU MUST report all accidents and/or damage within 3 hours of the occurrence to RV Club USA. You agree to pay these charges from the credit source listed in your contract and assume all responsibility to submit accident reports and claims to the proper authorities.
• MILEAGE: No mileage fees on any towable product.

RESERVATIONS:  All reservations shall be made online.

• To secure a reservation, a $100 non-refundable deposit is required. All major credit cards are accepted.
• Reservations are on a first come first serve basis, which means a deposit has been received by RV Club USA.

RENTER AND DRIVER REQUIREMENTS:

• Customer must have a major credit card and valid driver’s license, same name on both, and must be present at time of pickup

DEPARTURE AND RETURN:

• Departure times are SCHEDULED appointments, Monday – Friday starting at 9 AM with last pickup at 5 PM. No Saturday or Sunday pickups.
• Pickup appointments are very important to keep. Please be on time or you will be moved to the end of the line for pickup, if necessary.
• Returns are between 9 AM and 12 PM, Monday – Friday. We do open for early drop off if scheduled. Coordinate early drop offs with our office.
• A $25 late fee will apply to all returns that are 15 minutes late, and additional $25 fee will be added for each 15-minute overage.
• Delivery/setup/pickup is available for a fee.
• A detailed orientation will be provided upon pickup.

CANCELLATION POLICY:  Reservations are not refundable but can be rescheduled. Call our office at (904) 438-5898 to reschedule.

RESPONSIBILITY OF DAMAGE AND LOSS:

• Your credit card will be charged for the following: Damage to the RV, it’s contents or rental equipment, failure to dump waste tanks, pet clean up, smoke clean up and parking/toll violations.
• You are responsible for all damage to the RV (regardless of fault), and loss of use while it is being repaired.
• Decreased value of RV caused by damage or repair, which is not covered by insurance.
• All damage or loss caused by blowout, punctures or other road damage, unless the damage is caused by a “loss” that is collision on comprehensive.
• Missing equipment and/or parts.
• Theft and vandalism.
• YOU MUST report all accidents and/or damage within 3 hours of the occurrence to RV Club USA. You agree to pay these charges from the credit source listed in your contract and assume all responsibility to submit accident reports and claims to the proper authorities.
• MILEAGE: No mileage fees on any towable product.

RESTRICTED AREAS:

• Non-public roads, or areas that prohibit large vehicles.
• Unpaved roads, off-road areas, roads with low clearance, bridges and tree limbs.
• If the customer travels in these areas, they are liable for all damages to vehicle, tires, towing charges and other expenses.

MAINTENANCE AND BREAKDOWN POLICY:

• Instructions and procedures for maintenance will be provided at the time of rental.
• Problems with radio, TV, satellite, air conditioning, refrigerator, microwave and appliances are not considered breakdowns and no refunds are available.  These are considered value added items.

PROPANE FUEL:

• All propane tanks are full before departure.
• All propane refueling during the trip is at the customer’s expense.

SMOKERS AND PETS:

• We have an “invisible pet” policy, because of potential allergens.
• Additional fees will be charged if an RV is returned showing signs of a pet (ex: pet hair removal starting at $50 and fumigation at $50/hour).
• We enforce a strict NO SMOKING policy. IF THERE IS ANY evidence of smoking, a minimum fine of $100 will be charged.

TOWING:

• Break controller is required on every towing vehicle. No exceptions.
• Hitch mounted items (bike racks, cargo racks, etc.) must be hooked up, and inspected by RV Club USA at our location before departure.
• Triple towing is strictly prohibited.

OPTIONAL EQUIPMENT:  Additional accessories such as pots and pans, eating utensils, plates, cups, bedding, camping supplies, toasters, coffee pots, etc. are available for rental or purchase through RV Club USA.

CLEANING THE RV:

• Customers are required to bring the RV back in “near clean condition”.
• Cleaning includes basic exterior cleaning, interior cleaning, flushing hoses and adaptors.
• If the RV requires excessive cleaning, an additional fee will be charged (ex: fumigation, undercarriage pressure washing, filthy interior/exterior taking more than 30 minutes to clean, etc).
• The cleaning charge is for interior and exterior cleaning only. It does not cover any repairs needed.

OFFICE HOURS:   If you have any questions or concerns, or if you’d like to know more about RV Club USA, call us at 904-438-5898. Our team of experts will go over our policy details to ensure you understand everything. We look forward to hearing from you!

Customer must carry full coverage auto insurance on the towing vehicle and shall provide a statement from their insurance carrier that they have towing liability coverage that extends to a non-owned vehicle.  Customer agrees to maintain continuous insurability during the full period of this agreement.

Supplemental Liability Insurance (SLI) is excess liability insurance that meant to protect you against third party claims for bodily injury and property damage.  SLI is excess coverage which can provide coverage beyond your underlying liability limits.  For $14.95 per day, customers can purchase SLI, which increases your liability limits up to $1,000,000 in bodily injury and up to $500,000 in property damage liability.  Purchase SLI at www.mbasli.com

Delivery/setup/pickup is available for a fee.  Contact us for more details